Appeals & Complaints

Where can I get independent advice?

You can contact the Immigration Advisory Service (IAS) for advice and help with an appeal. The Immigration Advisory Service is a voluntary organisation independent of government, and can provide confidential advice for you and your representatives. The Immigration Advisory Service can help you to decide whether or not to make an appeal. It can also represent you at an appeal hearing.

Contact Details

3rd Floor, County House
190 Great Dover Street
London SE1 4YB
Telephone: (+44) (0)20 7967 1200
Duty office (open 24 hours a day): (+44) (0)20 8814 1559
Fax: (+44) (0)20 7403 5875
Email: advice@iasuk.org
Website: www.iasuk.org

The Immigration Advisory Service also has offices in Birmingham, Cardiff, Gatwick Airport, Glasgow, Harmondsworth, Heathrow Airport, Leeds and Manchester.

You may be entitled to have your representative paid for by the Legal Services Commission's 'Community Legal Service' (CLS).
To find out if you qualify for this funding, contact:

Legal Services Commission
85 Gray's Inn Road
London WC1X 8TX

Telephone: (+44) (0)845 608 1122
Please do not send your appeal to the Legal Services Commission. You should always send your appeal to the Asylum and Immigration
Tribunal or to the UK Border Agency at the British mission overseas where your visa application was refused.

Where to send appeals
If your reference number is prefixed by ISB, you should send your appeal papers to:

Asylum and Immigration Tribunal
PO Box 7866
Loughborough LE11 2 XZ
United Kingdom

Or

UK Border Agency visa application centre
British High Commission
Diplomatic Enclave
Ramna 5, PO Box 1122
Islamabad

Alternatively, you may fax them to: 0044 (0)15 09 221 699

If your reference number is prefixed by AUH, you should send your appeal papers to:

Asylum and Immigration Tribunal
PO Box 7866
Loughborough LE11 2 XZ
United Kingdom

Or

UK Border Agency visa application centreBritish Embassy
Khalid Bin Waleed Street
PO Box 248
Abu Dhabi
UAE

Alternatively, you may fax them to: 0044 (0)15 09 221 699

Complaints
The UK Border Agency aims to offer a fair and professional service to all our customers. We welcome feedback which helps us to focus on where we need to improve

If you have any comments, or are concerned about the standard of service you received, please let us know. We investigate all complaints fully and will send you a reply within 20 working days


1) If you wish to complain about the service you received from the UK Border Agency at the British High Commission, please address your complaint in writing to the Deputy Director Visa Services, British High Commission, Diplomatic Enclave, Ramna 5, PO Box 1122, Islamabad or by fax to 0092 51 2824728.


2) If you wish to complain about the service you received from Gerry's, you may submit it direct to their website, in person at the Gerry's visa application centre, or in writing to the Deputy Director Visa Services at British High Commission, Diplomatic Enclave, Ramna 5, PO Box 1122, Islamabad or by fax to 0092 51 2824728.